MARKETING
Where we have obtained your consent to do so, or in circumstances where you would reasonably expect that your personal information would be used or disclosed for this purpose, we may contact you from time to time with marketing material about our other products or services (note: this only applies to commercial clients and prospective clients), not individuals who provide sensitive information as part of our services to our clients. At any time, you may opt out of receiving this material at any time by contacting us by email to ask@healthworks.com.au or on the contact number below:
Phone: 1300 90 10 90
QUESTIONS & COMPLAINTS
If you have any questions about this Privacy Policy or believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Privacy Act, then we ask that you contact us immediately using the following contact details:
Matthew Fishman
Privacy Officer
Healthworks/Bodycare Workplace Solutions
Email: matthewfishman@bodycare.com.au or Telephone: 1300 222 639
We will respond and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:
Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749
TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)
TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)
Post: GPO Box 2999 Canberra ACT 2601
Fax: +61 2 9284 9666
Email: enquiries@oaic.gov.au
RETENTION & DESTRUCTION OF PERSONAL INFORMATION
Healthworks will destroy or de-identify your personal information as soon as practicable once it is no longer needed for the purpose for which it was collected. However, we may be required by law to retain your Personal Information after your relationship with us has expired. In this case your Personal Information will continue to be protected in accordance with this Policy. If we destroy Personal Information we will do so by taking reasonable steps and using up-to-date techniques and processes.
SECURITY OF INFORMATION
Healthworks will take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our website and to protect such information from loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction.
However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mail sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
MISCELLANEOUS
In this policy “personal information” has the same meaning as under the Privacy Act.
We may change this policy from time to time. Although we intend to observe this Privacy Policy at all times, it is not legally binding on Healthworks in any way. From time to time we may regard it as necessary or desirable to act outside the policy. Healthworks may do so, subject only to any other applicable contractual rights you have and any statutory rights you have under the Privacy Act or other applicable legislation.