Shipping and delivery policy

Healthworks ships goods Australia wide and internationally however at this time we do not accept international orders through our website;
For international orders please contact us directly on +61 2 9954 1888 or by email at ask@healthworks.com.au

Delivery timeframe

  • Goods will be shipped within 5 business days of Healthworks receiving your order; estimated shipping times are 2-5 business days depending on your location within Australia. Please let us know if you need your order shipped sooner;
  • In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 3 business days to arrange an agreeable alternative item, place on backorder or a give a full refund.

Shipping costs

  • Shipping costs are influenced by the size and weight of the product and your location; exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout;
  • A handling fee of $8.50 applies for all orders unless specified otherwise.

Payment terms

  • All transactions are processed in AUD – Australian dollars;
  • Online orders are payable by credit card; a surcharge of 1.7% applies to Visa and MasterCard transactions and 3.3% on AMEX transactions;
  • A minimum order of $100 is required if you pay by invoice.

Refund policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are damaged, unavailable or are different to the product purchased on the website.

Customer service policy

Healthworks prides itself on providing great customer service and quality products to all clients. If you are unhappy with our service or products please contact us ask@healthworks.com.au.

Security policy

When purchasing from Healthworks your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact check@eway.com.au.

Terms and conditions

Please see our Terms and Conditions.



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